Testimonials

The following testimonials were written by just some of my happy sellers 

and buyers. They have all been kind enough to give me permission to show you their correspondence. Their letters and words are very gratifying. It seems that my down-to-earth and honest approach has earned me many friends - I think that's fantastic!

My wife and I used Debbie to buy our first home.  We were unfamiliar with the process and not sure what to expect.  Debbie took time to answer all of our questions, in English and Japanese, and guide us through the process.  she gave her honest opinion on properties we looked and pointed out things that we, as first time home buyers, didn't know to look out for. 

She was always available for questions, even outside of regular hours. 

Honestly, we could not have asked for a better Realtor and we will definitely come to Debbie for any future purchases. 

Tyler  (April, 2019) 

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Our family was very fortunate to have had Bruce and Debbie act as our Realtor in the sale of our mother's house.   

Selling a home can be a very stressful experience for most people, but particularly for elderly clients such as my mother.  Added to the stress of selling and moving from a home that she had lived in for over 30 years, she was also very anxious because her command of English was very limited.  Therefore, she was constantly worried about how the sale of her house was going.  Fortunately, Debbie spoke Japanese and was able to reassure her.  I was very impressed with Debbie's very patient and kind manner when dealing with my mother.  

Bruce was very conscientious and worked extremely hard to sell the house during a very challenging time in the real estate market.  He was always available to answer questions and concerns regarding the sale of the house.  I appreciated his very approachable manner and patience with my many phone/text calls to him.  

I was plesantly surprised by how both Bruce and Debbie went out of their way to help me remove many of the large pieces of furniture from the house which I was having a challenging time with.  It was completely unexpected, but very appreciated!  Both Bruce and Debbie went beyond and above what I expected from them. 

I would not hesitate to recommend Bruce and Debbie to anyone who is thinking of selling their home - you will be very satisfied with their excellent customer service. 

Respectfully, 

June Tsuyuki 

(November, 2018) 

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Thank you Debbie for helping me and my father sell our home quickly and effortlessly. You were courteous, honest, prompt, and especially understanding of my senior father. You have exceed our expectations in every way and we couldn't have been happier with your services. Your husband's help with his handy work was a pleasant complement too. Thank you again for going above and beyond.

Kazuo (Sep 2018)

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It is my pleasure to recommend Debbie Matsuura as a real estate agent for your next home purchase. I have known Debbie for the past ten years and she has been an integral part in helping me purchase my second home late 2017.

I had lived in New Westminster for almost 20 years and was sceptical moving to a different city. With Debbie’s patience, guidance and knowledge about different geographic locations, I was able to move to another city and found my dream home. Debbie is genuinely interested in understanding my home buying preferences and is highly attentive to the details that matter which meant there was no wastage of time in finding potential homes to view.  I have found Debbie to be prompt in responding to my calls/requests and is a master of negotiations who is ethical. Debbie provided the support and confidence that I needed to make the move and to know that everything will work out. Throughout the entire process, Debbie has been very engaging and personable. 

I am delighted to recommend Debbie Matsuura to anyone looking to purchase their new home. If you would like to discuss my experience or have any questions, please feel free to contact me.

Madhu (Nov 2017)

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We worked with Debbie in 2011 when we purchased our first home. In 2017 Debbie helped us sell that home and was with us when we started the search for a new one. Debbie always worked hard for us, and helped us again, to find the perfect home for our growing family. Debbie has always been honest and fair and is someone we can trust to keep our best interests in mind. We will definitely work with Debbie again!

~Gary & Melissa

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There are so many realtors in the housing market these days; so how to find a good realtor?  I believe it’s important to work with a realtor who’s knowledgeable and experience about the housing market; friendly to work with and responsive to our needs; and, most importantly, someone that is trustworthy and holds high ethical standards.  I’m glad that I can always count on Debbie to be my trusted advisor when it comes to the housing market.  Debbie always listens to our needs and gives honest opinion and fair suggestions.  She will ensure our best interests are taken care of before any other priorities.  This is exactly why we work with Debbie multiple times over the last few years and recommend her to our friends whenever someone needs to find a realtor.  If you are looking for a realtor, I'd strongly recommend giving Debbie a call.  I'm more than confident that Debbie will be able to address your needs and you will enjoy the working relationship with Debbie as much as we did.

Cheers,
Norris

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"We’re grateful to have Debbie helped us for both selling the old place and buying our new home. Debbie is always prepared and well organized. When selling the old place, she gave us ideas on how to stage the place and position the market so we managed to sell the place just a few days after weposted the listing. When finding a home, Debbie does not only listen to our needs but also thinks for us and tells us what are important and what should we consider. Every time when we find a listing online that is interesting, we would forward to Debbie and she would help us screen it and let us know her thoughts. For listings that she doesn't have much info on hand, Debbie would went the extra mile, literally, to check out the location in person and give us comments (basically, pre-screen the place for us). With Debbie’s help, we managed to find the perfect place for our family. Thanks, Debbie!

Debbie is not only our realtor but also our trusted adviser; as well, a good friend of our family.

N. Chan & P. Gao "

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Debbie was highly recommended by our daughter Mitzi.
We signed the contract to sell the house and buy condo after.
Debbie immediately called a pro photographer to take pictures of the house and another pro to measure for the Internet ad. She also made a YouTube video for 24 hour open house. 
Debbie listened to some of our suggestions before finalizing plans.
She set up the open house for 2 days showing and set a deadline for offers.
She was always cool under pressure advising us to keep our emotion under control during the negotiation. The house was sold within a week.

Debbie constantly sent us via email new condo listings for sale including detailed infos. She also came with us during some open houses we attended and gave us constructive opinion of why and why not to buy. We also ended up buying the condo we really love within a week.

Debbie is a consummate professional in every aspect of selling or buying a property. She gave us a beautiful gift and even took nice pictures of us when we got the keys of our new condo. We highly recommend her to anyone.

Don & Maris Manansala

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We purchased our first home with Debbie and would recommend her to anyone, in a minute!  Debbie took the time to learn about our needs and priorities, and worked with us to help us find exactly what we wanted.  That is especially impressive as we didn't really know exactly what we were looking for, and had changed our criteria more than once.  Debbie worked with us, asking the right questions, and offered her expert opinion and advice when we asked.  She always kept us top of mind, even when working with her other clients.  She'd call and say "I just viewed this property and thought that even though you haven't considered this area, it may have exactly what you're looking for".  She was supportive throughout our entire house-hunting journey, as she knew how very much it meant to us.  Debbie adds her personal touch to the entire process (i.e. like taking pictures of us as we get our keys!) and shared in our happiness and success.  Don't get me wrong, this was one of the most stressful experiences that we've had as a couple, but Debbie made it that much easier. 

 

Thank you so much Debbie!

Mila & Don  

As first-time home buyers, we needed a realtor who would not only help us find a suitable residence but alsoguide us through the complex and sometimes bewildering world of purchasing a property– a subject about which we knew very little. In Debbie Matsuura we found the realtor we’d be looking for.  She answered our many questions promptly and patiently, while providing lots of useful advice along the way.

We were most satisfied with the service Debbie provided and would recommend her without hesitation.

Stephen and Junko

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I am delighted with the service I received from Debbie in selling and buying my homes. Debbie worked hard to promote and sell my condo quickly, and worked patiently with me in the search for a new home. All the while, Debbie was easy to contact and very helpful in answering questions. She went the extra mile to make the process easy and painless for me. Without a doubt, I would enlist Debbie’s services again, and recommend her to others as well.  
Cheers,

-M-

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Debbie had been very helpful and patient with us when we were struggling on both purchasing & selling our properties.  She gave us good advice on correct  timing.  Although we were worried about selling our home due to the slow market, she gave us peace of mind by her experience & hard work.  We sold our home for a good price just in time to move to our new home. Before this experience, I thought hiring a real estate agent is not that important on purchasing or selling properties but now we know that is not true. A good real estate agent, someone like Debbie, could guide us and make the best decision on one of the biggest investments in our life time. We appreciate what Debbie did for us.

Szefung Chan and Jennifer Yu
Happy customers

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After 5 years we met Debbie for the first time, we finally found a home for our family.  With that 5 years, Debbie was always available to give us assistance and advice.  She gave us honest advices that was the most useful and helpful for us.  We can say that Debbie’s been so patient with us.  She is not just a Realtor to us, but we consider her as our Friend.  Thank you Debbie and until now we are still continuously communicating even after the purchase is over and done.

H&C Castillo

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Debbie helped us with the purchase of our new property for the second time.
She’s proven again that she’s one of the most diligent and reliable agents we can ever find. Her advice & opnion on choosing one out of our two final candidate properties were very helpful, and made our decision easy.  She also followed up with some of the issues we had even after the completion.
Thanks again for your top level service & care, Debbie.

Megan & Alex

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Debbie instantly became a great partner for us, who started house hunting without knowing our ABCs about it.
She gave an important piece of advice at a right timing based on her understanding of not only our needs but also what the integral part of our lifestyle would be, which made us very happy and grateful, and led us to a satisfactory decision in the end.

Thank you so much, Debbie!

A&M

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Debbie helped us purchase our first home amid a sellers market and a relatively modest budget. Although it took a while for us to find that “perfect” place to call our home, Debbie was always happy to take us out to look another group of houses she picked based on our strict criteria. She took the time to go over a lot of details of the houses that we looked at which greatly helped us to feel confident about making an informed decision.

Thank you Debbie.

Mike and Naoko  

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Debbie helped me to purchase my very first home. Being the first time home buyer, there were so many things that I didn’t know and I asked a lot of questions. Debbie always answered my questions by a precise answer and explained it clearly. She made the whole process worry free with her friendly yet professional manners. At last, I purchased the house I love and I thank Debbie very much. I am truly glad that I met a Realtor that I can trust.

Yumi T

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Debbie was our agent for purchasing our first home, a family starter home in North Vancouver, before our return to Canada, after years working overseas. Debbie helped us via email to research homes, also giving us frequent advice and answering our many questions. During our short home-shopping visit to the city, she arranged viewings of several of the best homes fitting our budget, helping us find the home we wanted. She wrote up our offer the same day, and handled offer/counter-offer negotiations amazingly. The result was a successful purchase at fair price, even in an ultra-competitive sellers market. I doubted purchasing a home during our VERY short visit was possible, but she made it happen, stress free!

If you want a hard-working, efficient agent who is also attentive to details, we can recommend Debbie.

Stuart & Miharu

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I’ve found Debbie to be very approachable, honest, and reliable. She is someone who works with you to ensure you are fully satisfied with your purchase without the pressure. Buying our first home was like walking into unknown terrain – Debbie was informative and patient. She walked us through step by step which made a huge difference and now I’m pleased to have my first home! Its been a real pleasure to know Debbie both as my realtor and friend!

M. Sharma

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Debbie is my good realtor and my good mentor. As a first time home buyer, there are just about a million things we need to be extra careful about. I wasn’t sure what I was getting myself into. Thus, it turned out to be not as frustrating as I thought it would be, because Debbie was there to guide me through every step of the way. Without Debbie as my mentor, I don’t know how I would handle the situations. She was all a first time home owner could ask for. She is fast at responding emails and returning telephone calls. Her knowledge towards real estate is superb. I ask her a question, she is able to get the answer to me within a day or two. I assure you Debbie will give you a pleasant and exceptional experience no matter if you are selling or buying a home. Way-a-go Debbie!

Bennie & Bertha

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We really appreciated your positive and professional attitude. Your motto “Your Friend, Your Dream Maker, Your Realtor” is definitely very true. We always felt like we were with a friend when we were searching for our home, you were always such a pleasure to be around. Thanks again for making what can be a stressful experience fun and exciting! Purchasing your first home is definitely an experience not to be forgotten and now we can look back on it with fond memories!

Warm Regards,

Melissa and Gary

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In addition to providing professional home buying/selling consultation, Debbie took the time to fully understand our budgets, preference and other criteria.
We’ve been extremely pleased with the quality of service and the quality of the deliverable. 
We are so glad that we have bought our very first property with valuable help from the best Realtor in town.
I would recommend Debbie without hesitation.

Michael & Mei

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Debbie has been so much help during the sell of our rental house.
The house was sold within 4 days for more than asking price! 
She made the process very easy for us and our tenants.
Her prompt, professional yet friendly manners were always appreciated by all of us.

I want thank her for all her hard work and we would definitely recommend her to all our family members and friends.

Good-luck, Debbie.

Mrs. Pham

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Hi Debbie,

We thank you and appreciate all the hard work and for the excellent service!
Buying a home is stressful enough more so with selling at the same time
but you did a wonderful job making it possible for the easy transition.
You have gone above and beyond in realizing our dream! 
Thinking back, we are so lucky to have you as our realtor…..then became realtor and friend rolled into one!
The moment we have you, we felt we are being taken cared of.
We would definitely recommend you to our friends to experience the award-winning service!

Juliet and Mila

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It has been a pleasure to deal with such a professional and hard working real estate agent.
After we agreed on a working plan with different strategies to sell our place, her execution was excellent, not to mention that she over delivered what needed to be done. 
Dealing at distance could be sometimes difficult but Debbie was very responsive in a timely manner and did everything to make the transaction move smoothly.
Despite a tough economy, her determination has certainly helped to finalize this transaction.

Sincerely,

Pandy and Jean

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I had the pleasure of working with Debbie on my first home purchase.
She helped make the whole experience less stressful and I felt she was honest with her approach. 
Debbie has been very helpful and diligent with answering my many questions.

Anita C.

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Debbie,

I want to thank you for all your help during my condo purchase.
With me being out of town so often, having someone as dedicated as you was incredibly valuable.
I am confident that you always had my best interest in mind.
It was also great that you followed up on all my family’s requests, no matter how trivial they were. 
I am certain that all your clients appreciate your professionalism as much as my family and I did.

Thanks again!

Terry

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Hello Debbie!

This message is to especially “thank you” for helping us in the purchase of our new home.
We’ve seen the effort and hardworks in you as a realtor.
Our changing minds that sometimes lead to a very complicated matter in your part was never an issue…
As a buyer, we felt that you supported us all the way!
It’s a pleasure to have you as our realtor and a good friend, too.
We will definitely recommend you to family and friends who are planning to buy.

P.S. Thanks as well for helping us find homestay from Japanese community and other agency.

Regards,

Joseph and Jessica

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Hi, Debbie,

Thanks for helping us to buy the townhouse in Bunarby.
We had bought new home with only one month while you provided us with lot’s of useful knowledge
and good advices. We are very glad to introduce you to our friends because you are very nice and helpful. 
We do appreciate your work and thank you for everything.

Best Regards,

Jenny

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Hi Debbie,

Thank you very much for your hard work to find condominium in Richmond for me.

Since I was very busy to settle all issues about my new challange of work,
but you were so kind and helpful for me.

I am most confident to introduce you to my friend who are interesting to move Vancouver.

Regards,

Nobu Shimizu

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Hello Debbie,

thank you so much for your valuable time the other day to show Ernie & I the houses.
Sure do like your style its pure and simple and not pushy or in your face type sales person.
You wil sell many houses and high rises,and valuable properties with your natural relaxed cheerful personality. 
I alone sure would like to keep you as a lonng time friend.
I will always keep an ear open for you to sell more properties from friends or even realitives of mine.
You also will be treated like one of my family,
just for your pure and simple down to earth ways.

Regards,

Donny Darrah

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We worked with Debbie in 2011 when we purchased our first home. In 2017 Debbie helped us sell that home and was with us when we started the search for a new one. Debbie always worked hard for us, and helped us again, to find the perfect home for our growing family. Debbie has always been honest and fair and is someone we can trust to keep our best interests in mind. We will definitely work with Debbie again!

~Gary & Melissa

We’re grateful to have Debbie helped us for both selling the old place and buying our new home.  Debbie is always prepared and well organized.  When selling the old place, she gave us ideas on how to stage the place and position the market so we managed to sell the place just a few days after we posted the listing.  When finding a home, Debbie does not only listen to our needs but also thinks for us and tells us what are important and what should we consider.  Every time when we find a listing online that is interesting, we would forward to Debbie and she would help us screen it and let us know her thoughts.  For listings that she doesn't have much info on hand, Debbie would went the extra mile, literally, to check out the location in person and give us comments (basically, pre-screen the place for us).  With Debbie’s help, we managed to find the perfect place for our family.  Thanks, Debbie!

Debbie is not only our realtor but also our trusted advisor; as well, a good friend of our family.

Norris & Pamela